GRIEVANCE PROCESS

BHA’s grievance process applies to participants of the Section 8 Housing Choice Voucher Program. It ensures the review of complaints or disputes involving BHA that may have adversely participants on the program. We do not use the process to settle disputes between tenants and landlords.

You may use the grievance process to review actions such as:

A request for reasonable accommodation.

The denial of a request to move

Termination from the Section 8 Housing Choice Voucher Program.  

Informal Hearings

You may request an informal hearing if you do not agree with the Housing Departments decision. BHA must receive this request no later than 5 business days after you receive notice of the outcome of the informal hearing.

Once you request an informal hearing, BHA will work with you and the officer to schedule your hearing. Most hearings take place 7 to 10 days from the date of the request.


Requesting a Hearing

You may submit your grievance request in person, in writing or verbally. In most cases you must submit your grievance within 14 business days of dated termination letter.

Final Decision

The Hearing officer will notify you in writing of the decision within 10 business days of your hearing.